Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support. This may include your name, email address, phone number, delivery address, and payment information.

We also automatically collect certain information about your device and how you interact with our platform, including your IP address, browser type, operating system, and usage patterns.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, communicate with you, and help ensure the security of our platform. This includes coordinating deliveries with our farm partners and regional hubs.

We may also use your information to send you promotional communications about new products, seasonal offerings, and platform updates, which you can opt out of at any time.

Information Sharing and Disclosure

We share your information with our partner farms and regional hubs as necessary to fulfill your orders and provide traceability information. We also work with trusted service providers who assist us with payment processing, delivery logistics, and customer support.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose your information if required by law or to protect our rights and the safety of our users.

Data Security and Protection

We implement appropriate technical and organizational measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus a reasonable period thereafter.

Transaction and order history may be retained longer for business records and to maintain product traceability as required by food safety regulations.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings, communication preferences, and subscription options through your account dashboard or by contacting us directly.

You may also have additional rights under applicable privacy laws, including the right to data portability and the right to object to certain processing activities.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. You can control cookie settings through your browser preferences or our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

We work with payment processors, delivery services, and analytics providers who have their own privacy policies and data handling practices.

International Data Transfers

As we operate primarily in Japan, your information is processed and stored within Japan. If we transfer data internationally, we aim to ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

Children's Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@harvest-lo-op.com
Phone: (+81) 90 4826 1739
Address: 3 Chome-14-21 Denenchofu, Ota City, Tokyo 145-0071, Japan